QUESTIONS ABOUT...
Products
1.What makes our custom puzzles unique?
Each of our puzzles is custom-made from your photos, featuring high-quality printing and eco-friendly materials. They boast vibrant colors, smooth assembly, and long-lasting durability.
2.What materials are the puzzles made of?
We use high-quality cardboard with a smooth matte finish that's sate, sturdy, and long-lasting
3. Do you offer different sizes or piece counts?
Yes! We currently offer multiple sizes ranging from 100 to 1000 pieces. You can choose your
preferred size when customizing.
4.How do l upload my photo?
Simply click "Start customizing” choose your puzzle type, and upload your image directly from
your device.
5.What kind of photo works best?
We recommend clear, high-resolution photos (at least 1500x1500px). Avoid dark,contrast images for best printing results.
6.Can l preview my puzzle before ordering?
Yes! You'll see a digital preview before finalizing your order.
7.How long does production and shipping take?
Production time is 5–7 business days. Shipping time is typically 8–17 business days depending on your location.
8. Do you offer international shipping?
Yes! We ship worldwide with reliable carriers. Shipping fees and delivery times vary by
destination.
9.How can l track my order?
Once shipped, you'l receive a tracking number via email. You can also track it anytime on our
[Track My Order] page.
10.What is your return policy?
Because each product is custom-made, we only accept returns for items that are damaged, defective, or incorrect. Please contact us within 7 days of receiving your order.
11.What should I do if my puzzle arrives damaged?
Please email Bobozzle@outlook.com a with photos of the damaged item and your order
number. We will review your request and provide a replacement or refund if the issue is confirmed.
12.Do you offer gift packaging?
Yes! All puzzles come in premium packaging and can be sent directly as gifts.
13.Can l send my order directly to someone else?
Absolutely! Enter the recipient's address during checkout - we'll handle the rest.
14.Can l reorder a previous puzzle?
Yes, we can remake any puzzle from a previous order-just email us your past order number.
15.How can l contact customer support?
You can reach us anytime via Bobozzle@outlook.com a or the Contact Us page. We usually reply within 24 hours.
16.Where are your products shipped from?
All orders are produced and shipped from Shenzhen, China.