QUESTIONS ABOUT...
Products
1. What products does Bobozzle sell?
We offer Bobozzle Hook & Loop puzzles and compatible tote bags, custom photo puzzles, fixed-design flat puzzles, 3D puzzles, and Wacocetoy shaped puzzles offered through a brand collaboration. Brand, materials, dimensions, piece count, and package contents are stated on each product page.
2. Do all products require a photo upload?
No. A photo is required only for products marked “Custom” or products that include an image-upload tool. Fixed-design, 3D, and partner-brand products are supplied as shown on the listing.
3. Does every puzzle include a tote bag?
No. A tote bag is included only when the product title and “What Is Included” section specifically list one.
4. Where can I attach a Hook & Loop puzzle?
Use it with a Bobozzle compatible tote bag or another tested loop surface. Smooth surfaces, glass, leather, and fabrics without a loop surface are not compatible.
5. Can I remove and change the puzzle?
Yes. Peel slowly from a corner and avoid sharp pulling or excessive bending. Dust, handling, and material wear can affect attachment after repeated use.
6. What image works best for a custom product?
Use a clear image with a shortest side of at least 1500 pixels, and keep faces, pets, and important text away from the crop edge. You must own the image or have the legal right to use it.
7. Can I preview a custom design before ordering?
Products with a customization tool display a digital preview. Use it to check the layout; minor color differences can occur between a screen and the printed product.
8. What sizes and materials are available?
Specifications vary by product. Review the Size & Material Guide and the individual product page before ordering.
9. How long does order processing take?
Custom photo products require an estimated 5–7 business days. In-stock products require 3–5 business days. Processing time does not include transit time.
10. Where do you ship?
We ship only to destinations listed on the Shipping and Delivery page and available for selection at checkout.
11. How much does shipping cost?
Standard shipping is free to the listed destinations
12. How can I track my order?
After dispatch, a tracking number is sent to the email address used for the order. You can also enter your order details on the Track My Order page.
13. Can I return an item or request a refund?
Custom and non-custom products have different conditions. Damage, defects, missing parts, or incorrect items can be reported under our Returns & Refunds policy. Change-of-mind returns for eligible non-custom products use a 14 day window.
14. What brand are the Wacocetoy products?
Wacocetoy is the brand of the relevant products. Bobozzle offers them through a brand collaboration and provides customer service for orders placed on bobozzle.com.
15. Which payment methods do you accept?
Checkout displays the payment methods currently available: Visa 、Mastercard 、American Express、JCB、UnionPay、Diners Club、Discover、M Cash、Kakao Pay、Payco、Naver Pay、Afterpay、WeChat Pay、AliPay、PayPay、QR Paymentslip、Online Banktransfer、. We do not request banking passwords or verification codes through social messages.
16. How can I contact Bobozzle?
Contact us through the Contact Us form, at bobozzle@outlook.com, or by phone at +86 13682423379. Customer support hours are Monday–Friday, 9:00 AM–6:00 PM (UTC+8).