We currently accept orders only for the countries and regions available at Shopify checkout. If your country or region cannot be selected at checkout, we cannot currently accept an order for that destination.

Custom photo products: 5–7 business days after payment and usable artwork are confirmed. In-stock Hook & Loop, flat, 3D, and Wacocetoy products:3–5 business days. Pre-order products: The expected dispatch date is stated on the product page. Business days exclude Saturdays, Sundays, and public holidays in China. Processing time does not include transit time.

Orders are dispatched from Shenzhen, Guangdong, China, unless a product page states otherwise.

United States: 11–17 business days.
Canada: 11–17 business days.
United Kingdom: 8–12 business days.
Germany, France, Spain, the Netherlands, and Italy: 8–12 business days.
South Korea: 9–13 business days.

China:3–5 business days.

Other countries have not yet been developed. Estimated total delivery time equals processing time plus transit time. Transit time begins after the carrier accepts the parcel and is an estimate, not a guaranteed delivery date.

Standard shipping is free to the destinations listed above.

International orders may be subject to duties, import taxes, or handling fees charged by the destination country. These charges are the recipient’s responsibility.

After dispatch, we send a tracking number to the email address used for the order. Tracking updates after the carrier receives and scans the parcel.

Customers are responsible for checking the name, address, postal code, and phone number before payment. Contact us within 24 hours of ordering if a correction is needed. We might not be able to change an address after fulfillment begins.

Customs, weather, local holidays, and carrier operations can cause delays. If an order appears lost or arrives visibly damaged, contact us within 7 days of delivery with the order number and clear photos of the parcel and product.