All orders are custom-made after purchase. Processing time is typically 5–7 business days.
During peak seasons (such as holidays), processing may take an additional 3–5 business days.
1. Order Processing Time
2.Shipping Origin
All orders are produced and shipped from our facility in Shenzhen, Guangdong Province, China.
Company:Shenzhen Kexi Digital Technology Co., Ltd.
Address:Room 401, Building A, No.29, Jiangjunmao Community, Wulian Community, Longgang Subdistrict, Longgang District, Shenzhen City, Guangdong Province, P.R.China
Phone number:-8613682423379
3.Countries that can be delivered to and estimated delivery time
Delivery time depends on your location:
- United States: 11–17 business days
- Canada: 11–17 business days
- UK: 8–12 business days
- Germany: 8–12 business days
- France: 8–12 business days
- Spain: 8–12 business days
- Holland: 8–12 business days
- Italy: 8–12 business days
- Korea: 9–13 businessdays
-Other countries have not yet been developed.
Please note that these are estimated delivery times and may vary.
4.Shipping Fees
Shipping costs are calculated at checkout based on your location.
5.Tracking
A tracking number will be provided by email once your order has been shipped.
You can also track it anytime on our Track My Order a page.
6.Delays
Delivery may be affected by customs clearance, weather conditions, or carrier issues. These factors are outside our control.
7.Incorrect Address
Customers are responsible for providing accurate shipping information.
Please contact us within 24 hours if you need to update your address.
8. Lost or Damaged Items
If your order arrives damaged or is lost, please contact us within 7 days with photos and your order number.
We will review the case and provide a replacement or refund according to our policy.